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From the experience and feedback gained from the customers: Why my Stainless Steel 3 tiers steamer bottom discolorlzes after usage?


Overheating or allowing stainless steel cookware to boil dry can cause yellow, brown, dark purple, blue or rainbow tints on the stainless steel surface. Although harmless, these tints can spoil the appearance of the pan.

To avoid the pan from being discolored on the bottom of the Stainless steel steamer, it

is advisable to take the precaution steps as follows:

1st step: Please fill the water before on the stove

Caution: Please do not boil the pot empty before using please fill with water in the steamer bottom.

Discoloration is not covered under your product warranty. Please note that allowing a pan to boil dry can cause serious damage to the product and cooking surface, property damage and/or personal injury. Never leave a pan unattended and never allow a pan to boil dry.

Overheating is heating a pan or pot beyond the recommended temperature for the particular pan or pot to cause the damage of the non–stick surface of the Aluminum cookware. For stainless steel cookware, the surface would discolorize.

Boil dry is a pan or pot that is left unattended on a heat source allowing liquidto boil completely dry out of the pan. Boil dry can cause the cookware surface damage, shorten the lifespan and sooner you may need to change the new set.

*Always follow the instruction and care included in the package.

To help pans, wok, pot to last much longer, we would recommend to use a mild dish washing detergent, warm water and soft nylon brush or nylon scrub pad to wash the non-stick cookware.

How to remove the food remains on the cookware surface (stainless steel or non-stick)? Yes, you may boil a mixture of 2 parts water and another part with vinegar in your pan on the medium heat for 5-10 minutes to dislodge food particles. Please wait until cooled, then wash with warm, soapy water and a soft nylon brush. Rinse & dry before storing the cookware in your kitchen.

Although some of the cookware might have dishwasher-safe, please try to avoid because the extremely hot water and harsh detergents will cause cookware non-stick coating to deteriorate faster than you wash by hand.

Shefu Product coated with nonstick is safe at cooking temperatures up to 500° F/260° C, which is beyond the temperature that foods are normally prepared. Non-stick coatings can minimize the need for added cooking oils or oil free. Besides, Shefu’s non- stick provides effortless food release and easy cleanup. Easy your work in the kitchen and bring happiness & enjoyful cooking experience.

Yes indeed!

Shefu’s non-stick cookware surfaces are all PFOA FREE. Non-stick surface provides an easy and quality to enhance your cooking experience.

Gender reminder! All the cookware should never be overheated. To ensure the lasting of the nonstick cookware, we would highly recommend to use low or medium heat while cooking as the coatings are completely safe for normal kitchen use.

In addition, cooking should not be conducted in poorly ventilated areas. Read all manufacturer instructions for proper usage before using any product.

SHEFU is a leading cookware design and manufacturing company in Malaysia that began its journey in 2008. The company is registered as PRETTY ARTS (M) SDN BHD.

As a manufacturer and distributor of a wide range of high quality kitchen products, SHEFU is recognized for its innovation design, customer service and delivery products of the finest standards available in the market place.

The Product we sell is manufactured by SHEFU affiliated companies in China. The other products categories that we sell including bakeware, stoneware, kitchen tools, flask, gadgets, glassware, and much more are manufactured by unaffiliated companies in Asia.

All of the products we sell are manufactured using strict manufacturing control.

All factories partnering with SHEFU are subject to a stringent vetting process before they ever produce even one kitchen item. Further, all factories are subject to regular inspection and quality monitoring. All of the products sold in Asia meet all federal and requirements including those of the Consumer Product & Food grade regulation.

With all our team’s efforts, we are proud to commerce our online platform at

You can order some of our most popular replacement lids via our online website  If you need assistance before ordering online and would like to speak with our customer care service; please call 012-2219039 between the hours of 9am to 6:00 pm (PST), Monday-Friday excluding holidays.

We accept online transfer, visa, master, debit and etc. Kindly check out at our website at

For those who likes to cook with high heat, we would highly recommend to use our SHEFU’S QUICK COOK MARBLE STONE SERIES.

You may check out to our e-shopping website at for further more details about SHEFU marble stone series. Find out more and you will love and enjoy cooking with Shefu cookware.


All the Shefu’s cookwares are using quality Bakelite handles & knobs on the tempered glass lid.

Generally, Bakelite would not get burnt & exposed to high heat and safe to use.

On rare occasion products may be damaged during transport to the customers. If your newly purchased product has missing or damaged pieces, the quickest and easiest solution is to take the products outer box packaging and the product itself. Please email/feedback to our customer service at whatsapp & our customer team will attend to you for further assistance.

Email: [email protected]

Whatsapp: 012-2219039

If you need to contact us, please click on the contact us tab on and submit your question. A customer service team will respond to your question within 24 hours. The customer service team can also be reached by phone between the hours of 9:00 a.m. and 6:00 p.m. Pacific Standard Time excluding holidays.  Please contact 012-2219039 one of the following & our representatives will be happy to assist you.

SHEFU’s office located at

NO 5, Jalan Besi 1/1, Kawasan Perindustrian Sg Purun, 43500 Semenyih, Lekas Technology Park, Selangor, Malaysia.

You may search our location via Waze or google map.

If you cannot find us or further assistance, please contact our customer service team & we will be happy to assist you.

Yes! We are always welcome you to be our Shefu’s seller. You may log on to click on the member ship tab & choose seller registration. Kindly furnish all your details and our admin will review your application before approval.

Once your application is approved, you will receive the confirmation via email and send the dropship agreement for you to sign back. Once we received the signed drop ship agreement, we will activate the seller code for you to start the purchase and drop ship order with Shefu.

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